Refunds, Returns & Cancellations

We aim to ensure every customer is satisfied with their purchase or service. If something isn’t right, please contact us within 7 days so we can resolve the issue promptly.

Products

• Returns are accepted for faulty or defective products in accordance with Australian Consumer Law.
• Returned items must be unused, in original packaging, and accompanied by proof of purchase.
• We do not accept returns for change of mind, custom orders, or made-to-specification products.
• If a replacement or repair is not possible, a refund may be issued at our discretion.

Custom Fabrication & Workshop Services

• Deposits for custom builds, installations, or workshop bookings are non-refundable once materials have been ordered or work has commenced.
• If you need to reschedule a booking, please provide at least 7 days’ notice.
• No-shows or late cancellations may incur a fee to cover time and preparation.

Faults & Warranty Claims

If you experience an issue with a product or installation, please contact us with your order or job details. We’ll assess the situation and work with the manufacturer or supplier to provide a resolution under warranty where applicable.